Deleting Your Data

You can permanently delete your Voiceyfy account and everything in it yourself, at any time, without contacting us.

Delete Your Account from the Dashboard

1. Sign in to your Voiceyfy dashboard (e.g., app.voiceyfy.com for US customers or vdi-ein.voiceyfy.com for India customers).
2. Click your profile icon in the top-right corner to open the dropdown menu.
3. Select Profile.
4. Scroll to the bottom of the page, to the Danger Zone.
5. Click Close Account.
6. Type delete in the confirmation box, then click Permanently Delete.

Deletion begins immediately. You will be signed out, and you will receive an email confirming that the account has been closed.

What Gets Deleted

• Your profile, login credentials and personal details
• Your voice and chat assistants, and their configuration
• Your call history, call recordings and transcripts
• Your WhatsApp channels, conversations and message history
• Your stored WhatsApp access tokens and any payment-gateway credentials
• Your contacts, leads and scheduled calls
• Your knowledge base documents and their search indexes
• Your phone numbers, credits, invoices and billing records
• Your membership of every organization

What Happens to Your Organization

The impact on your organization depends on your role:

• If you own the organization: The organization will be deleted along with all associated data, including data created by other members. If you wish to preserve the organization, you must transfer ownership before initiating account deletion.
• If you are a member only: Your membership will be removed and your personal data will be deleted. The organization and its data will remain intact for other members.

Your Subscription

Any active subscription will be cancelled immediately upon account deletion. No refunds will be issued for any remaining prepaid period. If the subscription cannot be cancelled for any reason, the deletion process will be halted and an error message will be displayed. This ensures your account is never deleted while an active billing relationship remains.

This Cannot Be Undone

There is no recovery window and no undo. Export anything you need first.

Data Held by Third Parties

Certain data exists outside of Voiceyfy's systems and is not within our control to delete:

• WhatsApp messages: Messages also exist on Meta's servers and in the WhatsApp application on each participant's device. Meta retains its own copies under its privacy policies.
• Telephony records: Call records are also maintained by telecommunications carriers.
• Payment records: Transaction records are retained by payment processors and, where required by applicable tax law, by us.

If You Are Not an Account Holder

If you contacted a business that uses Voiceyfy and wish to have your data deleted, that business acts as the data controller and makes the determination. Please contact the business directly. If you are unable to reach them, you may email support@spicyfy.io with the phone number you used, and we will forward your request to the business.

Prefer Us to Do It?

Email support@spicyfy.io from the address on the account. We will verify it is you and complete the deletion within 30 days.