Privacy Policy

This Privacy Policy describes how Spicyfy Ventures LLC ("we," "us," or "our") collects, uses, and protects your information when you use Voiceyfy Voice Agent services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, industry, role)
• Account credentials and authentication information
• Payment and billing information
• Communications and support requests

Usage Information

We automatically collect information about how you use our Services:

• Call logs, recordings, and transcripts (when using voice services)
• Chat conversations and SMS communications
• Usage patterns, feature interactions, and performance data
• Device information, IP addresses, and browser details
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI voice agent services
• Communication: To respond to inquiries, provide support, and send service updates
• Improvement: To analyze usage patterns and improve our Services
• Personalization: To customize your experience and provide relevant features
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our Services
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, court order, or government request
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are typically retained for up to 12 months unless otherwise specified in your service agreement.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: