Your Data Security Is Our Top Priority
Voiceyfy is built on enterprise-grade infrastructure with encryption, access controls, and compliance frameworks designed to protect your business and your customers.
Security Built Into Every Layer
From data transmission to storage, every layer of Voiceyfy is designed with security first.
Encryption in Transit
All data transmitted between your browser and our servers is encrypted with TLS 1.2+ (HTTPS). Voice calls and API communications are encrypted end-to-end.
Encryption at Rest
All stored data, including call recordings, transcripts, and business information, is encrypted at rest using AES-256 encryption via Google Cloud Platform.
Multi-Factor Authentication
Protect your account with TOTP-based multi-factor authentication (Google Authenticator). Available for all plans and enforced for healthcare accounts.
Role-Based Access Controls
Granular permissions ensure team members can only access the data and features relevant to their role. Admin, manager, and agent roles available.
Session Management
Automatic session timeouts, secure token-based authentication via Firebase Auth, and real-time session monitoring protect against unauthorized access.
Secure Integrations
All third-party integrations (CRM, calendars, email) use OAuth 2.0 or API key authentication with encrypted credential storage.
Built on Trusted Infrastructure
Voiceyfy runs on industry-leading platforms that maintain the highest levels of security certifications.
Google Cloud Platform
Data Storage & Processing
All data storage, authentication, and backend processing runs on Google Cloud (Firebase/Firestore) with full encryption and global compliance.
Twilio
Voice & Telephony
Voice calls, phone numbers, and call recordings are powered by Twilio's enterprise-grade, carrier-level telephony infrastructure.
Stripe
Payment Processing
All payment processing is handled by Stripe. Voiceyfy never stores credit card numbers or sensitive payment data directly.
HIPAA Compliance Roadmap
We are actively working toward full HIPAA compliance to serve dental, healthcare, and medical practices with the same enterprise-grade AI voice technology.
- Data encryption at rest (AES-256) and in transit (TLS 1.2+)
- Multi-factor authentication (TOTP-based MFA)
- Role-based access controls for all accounts
- Infrastructure on HIPAA-eligible platforms (GCP, Twilio)
- Secure credential storage and session management
- Designated HIPAA Privacy & Security Officer
- Business Associate Agreements (BAAs) with sub-processors
- HIPAA-specific audit logging for PHI access
- PHI data classification and isolation
- Automated data retention and secure disposal policies
- HIPAA policies & procedures documentation
- Third-party HIPAA compliance audit
- SOC 2 Type II certification
- Healthcare-specific subscription tier with BAA
- Dedicated compliance dashboard for healthcare customers
- Annual HIPAA training program for all personnel
Need a Business Associate Agreement (BAA)?
If you're a healthcare, dental, or medical practice evaluating Voiceyfy, we'd love to discuss our HIPAA compliance roadmap, BAA availability, and how we can meet your regulatory requirements.
Dedicated HIPAA Compliance Officer
HIPAA requires a designated Privacy & Security Officer responsible for overseeing all compliance activities. We've appointed a co-founder with deep technical knowledge of our entire platform.
Reddipalli Venu Gopal
HIPAA Privacy & Security Officer
As Co-Founder and Full Stack Developer / ML Engineer at Spicyfy Ventures LLC, Venu has comprehensive knowledge of every system, data flow, and integration in the Voiceyfy platform, from Firebase and Twilio to our AI processing pipeline. This deep technical understanding is essential for overseeing HIPAA compliance across all layers of the stack.
Data Practices & Policies
Data Residency
All primary data is stored in US-based Google Cloud data centers. We can discuss specific data residency requirements for enterprise customers.
Data Retention
Call recordings, transcripts, and conversation data are retained based on your account settings. You can configure retention periods or delete data at any time.
Right to Delete
You can request full deletion of your account and all associated data at any time. We honor deletion requests within 30 days per our Privacy Policy.
No Data Selling
We never sell, trade, or share your data with third parties for advertising or profiling purposes. Your business data remains exclusively yours.
Vendor Security
All third-party vendors and sub-processors undergo security review before integration. We maintain an up-to-date list of sub-processors and their compliance status.
Incident Response
We maintain a formal incident response plan. In the unlikely event of a security incident, affected customers will be notified promptly in accordance with applicable laws.
Compliance Frameworks
We align with global privacy and security standards to ensure your data is handled responsibly.
Questions About Security or Compliance?
Our team is ready to answer your security questions, discuss compliance needs, or walk you through our security architecture.
For complete details on how we handle your data, please review our legal documents: